Privacy policy

Who is responsible

[Razón social], tax ID [NIF], registered at [Dirección completa]. You can write to us at [privacidad@tudominio.com].

What we collect

When you request a pickup on this site: your postal code, your email, your phone number if you give it, the promo code if you use one, the site language and whether you agree to receive updates.

Each time you visit a page, we also record anonymous usage statistics with Vercel Web Analytics, without cookies: the page, the page you came from, your approximate country, browser, operating system and device type. They can’t be used to identify you: to avoid counting the same visit twice, a code is used that is deleted after 24 hours. The legal basis is our legitimate interest in knowing how the site is used so we can improve it (Art. 6(1)(f) GDPR).

What we use it for

To handle your request: contacting you to arrange the pickup, applying your discount and, if you give us your phone number, sending you order tracking on WhatsApp. The legal basis is responding to your request and then the service contract (Art. 6(1)(b) GDPR).

To send you updates, only if you tick the box: telling you when the EasyWash app launches and sending you news and offers by email, SMS or WhatsApp. The legal basis is your consent (Art. 6(1)(a) GDPR). You can withdraw it at any time without affecting your request.

How long we keep it

Request details, while we handle the request and, if you never place an order, for at most 12 months. Order details, for as long as the law requires. Data used for updates, until you withdraw your consent.

Who we share it with

We don’t sell your data. These providers process it on our behalf: Loops (Loops.so, Inc., USA), which stores contacts and sends emails; Vercel (Vercel Inc., USA), which hosts the site and produces the usage statistics; and WhatsApp (Meta), if you get order tracking there. When data leaves the European Economic Area, it is protected by the safeguards the GDPR requires, such as the EU-US Data Privacy Framework or standard contractual clauses.

Your rights

You can access, correct or delete your data, object to or restrict its use, ask for a copy to take elsewhere, and withdraw your consent, by writing to [privacidad@tudominio.com]. To stop emails you can also use the unsubscribe link in each one; on WhatsApp or SMS, reply STOP.

If you think we haven’t handled your data properly, you can complain to the Spanish Data Protection Agency (aepd.es).